Shipping Policy
Thank you for shopping with Ziowear. This policy explains how and when your order will be shipped.
Shipping Destinations
We currently ship to addresses within the United States only.
Shipping Cost
Standard shipping is free on all orders shipped within the United States. There are no hidden shipping fees. Any applicable sales tax is calculated and shown at checkout before you pay.
Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays) after your payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.
Estimated Delivery Time
After your order ships, estimated delivery time is 7–15 business days. In total, most orders arrive within 8–18 business days from the date the order is placed. Delivery times are estimates and are not guaranteed; carrier delays, weather and peak seasons can occasionally extend delivery.
| Step | Timeframe |
|---|---|
| Order processing | 1–3 business days |
| Delivery after shipment | 7–15 business days |
| Shipping cost (US) | Free |
Order Tracking
When your order ships, we will email you a shipping confirmation with a tracking number and link. You can also view your order status on our Track Your Order page. Tracking information may take 24–48 hours to update after the shipping confirmation is sent.
Multiple Packages
Orders with several items may arrive in separate packages. If so, you will receive tracking details for each package. There is no extra charge for split shipments.
Address Accuracy
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only before the order has shipped.
Lost, Delayed or Damaged Packages
If your tracking shows no movement for an extended period, your package is marked as delivered but you have not received it, or your item arrives damaged, please contact us within 30 days of the estimated delivery date. We will work with you and the carrier to resolve the issue, including sending a replacement or issuing a refund where appropriate.
Questions
Ziowear Customer Care
Email: support@ziowear.com
Phone: +1 (660) 324-3364
Address: 117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States