Order Cancellation Policy

Cancelling Before Shipment

You can cancel your order at any time before it has shipped. Because orders are processed within 1–3 business days, please contact us as soon as possible after placing your order.

How to Cancel

Email support@ziowear.com or call +1 (660) 324-3364 with your order number and the email address used for the order. We'll confirm by email once your cancellation is complete.

Refunds for Cancelled Orders

If your order is cancelled before shipment, you will receive a full refund to your original payment method. Your bank may take a few business days to post the refund.

After Your Order Has Shipped

Once an order has shipped, it can no longer be cancelled. You can return eligible items within 30 days of delivery under our free Return & Refund Policy.

Changes to an Order

To change a size, color or shipping address, contact us before the order ships and we'll do our best to update it.

Cancellations by Ziowear

We may cancel an order if an item becomes unavailable, if there is a pricing error, or if a payment cannot be verified. If this happens, we will notify you and issue a full refund.

Contact

Ziowear Customer Care
Email: support@ziowear.com
Phone: +1 (660) 324-3364
Address: 117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States